I’ve been putting this off for months, but have finally gotten some time to do a proper photoshoot (34 pix!), review, photoshop image, youtube video, and wallpaper for this well deserved resin statue from e2046. I didn’t want to do a half-decent job because this figure deserves more, and so does e2046. This is probably the biggest post I’ve ever done.
Here is an account of my experiences in dealing with e2046’s customer service, as well as an in-depth photoshoot, and photoshop pic after the jump.
Raquel’s wings wouldn’t fit. The problem was that when they put her head on, the angle was wrong, causing the hair to get in the way of the wings. You can see the hair that is touching her elbow is too close.
Having dealt with absolutely horrible customer service from Play-Asia, order screw-ups from Toyslogic, and figure delays from Kid Nemo, I was not looking forward to dealing with customer service from e2046. However, I was very pleasantly surprised!
The customer service representative that assisted me, Isaac, was incredible. He was patient, and very responsive – always got back to me within the next business day. Throughout the whole process, he answered all my concerns, and followed through with all my requests very well. He puts customers first before policy, and understands that “policies” are in place only to deter customers from taking advantage of the system, not to provide excuses to not service. Play-asia did the exact opposite, so I’ll never buy from Play-Asia again.
I had to pay for return shipping, but was assured that if indeed it was the fault of theirs, they would make sure that it was worth my while and to my satisfaction. And I can tell you that it was.
My figure returned to me a lot faster than I had expected. The amount of time I spent procrastinating about posting this blog entry is longer than my whole time dealing with e2046!
One thing that I wished Gathering would do with their bases was put on rubber pads. It helps prevent the underside from getting scratched, as well as provide more stability on less even surfaces. I bought a pack of 24 at Daiso for $2.
In the above pic, you’ll notice that her hair is no longer touching her elbow. In fact, it’s FAR away from it now. They turned her head quite a bit! I don’t know how they were able to take it apart without damaging it, but sure as heck I didn’t want to attempt it myself!
Raquel originally came in two different colors – A black one with this colored clock, and the one you see, but with a black clock. To fill customer requests, they came out with this third one, which is the one I have – beige clothes with white clock. The roman numerals aren’t very well painted, but it’s forgivable. I really like the style of it and how well it came out.
So here’s my photoshop image of Raquel. I found the hibiscus an interesting choice because she could lean on it. I was originally going to put her and the clock base with battle axe in a flower garden, but it took a lot of attention away from Raquel. There’s a lot more focus on her in this one. I probably could do without the bottom half of the image to maintain a good balance, but I do like the dash of green.
For the first time ever, I decided to make a video documenting my photoshop work. Here it is!
You’ll notice that I’ve used the paintbrush tool with masking exclusively as opposed to my usual method in my tutorials. The reason for this is because DSLRs have a much greater range of aperture, and with that great a depth, the edges tend to blur. Using the lasso tool would have been too sharp in the cutting, and feathering a selection is only artificial at best. Using the brush, it’s a lot more accurate, though only slightly more time consuming.
To end this post, here’s a parting gift: a 1280×1024 wallpaper of Raquel. Enjoy!
That’s another post by your truly! In closing, I’d like to say that I’m very happy with this figure. It’s got the perfect blend of demure coupled with incredible detail. The paint and sculpt is flawless. Gathering did an amazing job. It’s the first time I’ve ever had to deal with e2046’s customer service, but it has been the best customer service I’ve ever gotten from an online store. If you’re considering buying a pre-painted resin statue, look no further, because e2046 should be the place to buy! (Please note, that I’m not in any way affiliated with e2046. The views expressed here are purely my own).
Subscribe to my RSS or twitter for more updates! Another BlazBlue fanart is next!